Privacy Policy

1. Introduction

Welcome to the services provided by IYW Tech ("we," "our," or "us"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our mobile applications, websites, and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: When you register an account, we may collect your name, email address, phone number, username, and password.
• Profile Information: Any additional information you choose to provide in your profile, such as a profile picture, date of birth, or gender.
• Payment Information: If you make purchases through our Services, we collect payment details such as credit card information, billing address, and transaction history. Payment processing is handled by third-party payment processors.
• Communications: When you contact us for support or feedback, we collect the information you provide in your messages.
• User-Generated Content: Any content you submit, post, or transmit through the Services, including comments, reviews, and preferences.

2.2 Information Collected Automatically

• Device Information: Device type, operating system and version, unique device identifiers (e.g., IDFA or Android Advertising ID), device language, and hardware model.
• Usage Data: Information about how you interact with our Services, including pages viewed, features used, time spent, click patterns, and reading/viewing history.
• Log Data: IP address, browser type, referring/exit pages, access dates and times, and error logs.
• Location Data: Approximate location based on your IP address. We do not collect precise GPS location unless you explicitly grant permission.

2.3 Information from Third Parties

• Social Login Providers: If you sign in using a third-party account (e.g., Google, Facebook, Apple), we may receive your name, email address, and profile picture from that provider.
• Analytics Partners: We may receive aggregated or de-identified information from analytics providers to help us understand usage trends.
• Advertising Partners: We may receive information from advertising partners about your interactions with ads served through our Services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain Services: To operate, deliver, and improve our applications and content.
• Personalization: To personalize your experience, including content recommendations and tailored features.
• Communication: To send you service-related notifications, updates, promotional materials (with your consent), and respond to your inquiries.
• Payment Processing: To process transactions and manage your subscriptions or purchases.
• Analytics and Improvement: To analyze usage patterns, diagnose technical issues, and improve our Services.
• Safety and Security: To detect, prevent, and address fraud, abuse, security risks, and technical issues.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
• Advertising: To display relevant advertisements and measure their effectiveness (subject to your preferences and applicable laws).

4. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, customer support, and marketing. These providers are contractually obligated to protect your information.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset.
• Legal Requirements: When required by law, regulation, legal process, or governmental request, or to protect our rights, privacy, safety, or property.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.
• Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

6. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and employee training.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request that we correct inaccurate or incomplete personal information.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Restriction: You have the right to request that we restrict the processing of your personal information under certain circumstances.
• Objection: You have the right to object to the processing of your personal information for certain purposes, including direct marketing.
• Withdraw Consent: Where processing is based on your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of prior processing.
• Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at contact@iywtech.com. We will respond to your request within the timeframe required by applicable law.

For European Economic Area (EEA) Residents

If you are located in the EEA, we process your personal information based on the following legal bases under the General Data Protection Regulation (GDPR): your consent, performance of a contract, compliance with legal obligations, and our legitimate business interests. You also have the right to lodge a complaint with your local data protection authority.

For California Residents

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have additional rights, including the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale of personal information (we do not sell personal information), and the right to non-discrimination. To exercise these rights, please contact us at contact@iywtech.com.

8. Children's Privacy

Our Services are not directed to children under the age of 13 (or a higher age threshold where required by applicable law, such as 16 in certain EEA countries). We do not knowingly collect personal information from children under this age. If we discover that we have collected personal information from a child under the applicable age threshold, we will take steps to delete that information as promptly as possible.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at contact@iywtech.com so that we can take appropriate action.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve our Services. These technologies include:

• Essential Cookies: Required for the basic functionality of our Services, such as session management and security.
• Analytics Cookies: Help us understand how users interact with our Services, enabling us to improve performance and user experience.
• Advertising Cookies: Used to deliver relevant advertisements and measure ad campaign effectiveness.
• Preference Cookies: Store your settings and preferences to provide a more personalized experience.

You can manage your cookie preferences through your browser settings or device settings. Please note that disabling certain cookies may affect the functionality of our Services.

10. International Data Transfers

Our Services are operated globally, and your personal information may be transferred to, stored, and processed in countries other than your country of residence, including countries that may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards in accordance with applicable law, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

By using our Services, you acknowledge and consent to the transfer of your personal information to countries outside your country of residence, subject to the protections described in this Privacy Policy.

11. Third-Party Services

Our Services may contain links to, or integrations with, third-party websites, applications, and services that are not operated or controlled by us. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

We may use the following categories of third-party services:

• Analytics providers (e.g., Google Analytics, Firebase Analytics)
• Advertising networks (e.g., Google Ads, Facebook Ads)
• Payment processors (e.g., Stripe, Google Play Billing, Apple In-App Purchase)
• Cloud hosting providers (e.g., AWS, Google Cloud)
• Customer support tools
• Social media platforms

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on this page and updating the "Last updated" date at the top of this page. We may also notify you through our Services or via email for significant changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

IYW Tech
Email: contact@iywtech.com
Address: Shanghai, China

We will respond to your inquiries within a reasonable timeframe and in accordance with applicable data protection laws.